Privacy Policy

Last Update: 25th April 2025

At Kitcloth, your privacy is a top priority. This Privacy Policy explains how we collect, use, and share your personal information when you visit, browse, or make a purchase from kitcloth.shop (the “Site”).

1. Information We Collect

a. Device Information

When you visit our Site, we automatically collect technical information about your device, which may include:

  • Web browser type and version
  • IP address
  • Time zone
  • Installed cookies
  • Referring/exit pages
  • Date and time stamps

We collect this “Device Information” through technologies such as:

  • Cookies – Small data files stored on your device to enhance functionality. More info: allaboutcookies.org
  • Log Files – Track user behavior and detect errors
  • Web Beacons/Tags/Pixels – Monitor how you navigate and interact with the Site
b. Order Information

When you make a purchase or attempt to, we collect:

  • Full name
  • Billing and shipping addresses
  • Payment information (processed securely via trusted gateways)
  • Email address
  • Phone number

We refer to this as “Order Information.”

c. Personal Information Summary

“Personal Information” in this policy refers to both Device and Order Information.

2. How We Use Your Personal Information

We use the collected information to:

  • Process transactions securely and efficiently
  • Confirm and ship your order
  • Provide customer service and order updates
  • Detect and prevent fraudulent activity
  • Tailor user experience and improve our website performance
  • Send occasional marketing promotions or newsletters (only with consent)

We do not sell or rent your personal data to third parties.

3. Sharing Your Information

We share your Personal Information with select third parties strictly for the purpose of:

  • Site analytics (e.g., Google Analytics)
  • Order processing
  • Marketing (if opted in)

We use Google Analytics to understand how customers use our Site. Learn how Google handles your information here, and opt out here.

We may also share your information when legally required, such as:

  • To comply with applicable laws or regulations
  • In response to subpoenas or lawful requests
  • To protect the rights or safety of Kitcloth or others

4. Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing messages that we believe are relevant to your interests.

You can learn more about targeted advertising and how to opt out at:

5. Your Rights (UK/EU)

If you are a resident of the United Kingdom or European Economic Area, you have the right to:

  • Access the personal data we hold about you
  • Request correction, update, or deletion of your data
  • Object to or restrict the processing of your personal data
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us using the information below.

6. Data Retention

We retain your Order Information for our records unless and until you request its deletion. This helps us:

  • Maintain customer service records
  • Meet legal obligations
  • Prevent fraud and abuse

7. Data Security

We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. These include:

  • Secure Socket Layer (SSL) encryption
  • Secure payment gateways
  • Limited access controls

8. Do Not Track

Some web browsers offer a “Do Not Track” feature. Please note, we do not alter our data collection practices in response to such signals.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The most recent version will always be available on our Site.

10. Minors

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy or how your personal data is handled, please reach out:

Trade Name: Kitcloth
Phone: +44 1540 662988
Email: support@kitcloth.shop
Shop Address: 4 Balgownie Road, Bridge of Don, Aberdeen, AB23 8JP, Scotland, United Kingdom.
Support Time: 9:00 AM – 6:00 PM (Mon – Fri)

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