FAQ’s

Frequently Asked Questions (FAQ’s)

1. Where do you deliver?

At the moment we only deliver in United Kingdom.

2. Do you offer free shipping?

Yes, we offer free shipping to United Kingdom.

3. How long does delivery take?

  • Processing Time: 1-2 business days (Monday to Friday)
  • Transit Time: 3 – 5 business days (Monday to Friday)
  • Total Delivery Time: 4 – 7 business days (Monday to Friday)
  • Order Cut-off Time: 2:00 PM (GMT 0:00)

Shipping times are estimates and may be affected by external factors such as weather conditions, carrier delays, or high-demand periods.

4. What payment methods do you accept?

We accept only PayPal as payment method.

5. Is my payment information secure?

Yes, your payment information is protected by secure encryption technologies to ensure safe transactions.

6. What is your return policy?

We offer a 30-day return period. If you are not satisfied with your purchase, you can return the item within this period.

7. How do I initiate a return?

To initiate a return, contact our support team via email or phone and provide your order details.

8. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately and send photos of the damaged items so we can arrange a replacement or refund.

9. Can I cancel my order?

Orders can be cancelled within 24 hours of placing the order. Please contact us as soon as possible if you wish to cancel.

10. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email that you can use to monitor the status of your delivery from our order tracking page.

11. What can I do if I don’t receive my order?

If you don’t receive your order within the expected time, please contact our support team for assistance.

12. Can I change my shipping address after placing an order?

You can change your shipping address within 24 hours of placing your order. Please contact our support team for assistance.

13. How can I contact customer service?

You can contact our customer service team via email or phone. We will be happy to help you with any questions or problems.

Trade Name: Fasica
Phone: +44 (789) 398-6049
Email: support@kitcloth.shop
Address: 18 Donmouth Road, Bridge of Don, Aberdeen, AB23 8DT, United Kingdom.
Support Time: 9:00 AM – 6:00 PM (Mon – Fri)

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